James Delahunty
15 Feb 2007 14:32
Microsoft Corp. has responded to an episode of BBC's Watchdog that investigated complaints from consumers about flaws with the Xbox 360 console. In two cases, two different gamers claimed their console stopped working shortly after the warranty term was up. Each customer had to pay £80 to get the issue fixed, which neither thought was acceptable for consoles just over a year old.
Microsoft responded by saying that the vast majority of Xbox 360 users have an outstanding experience with the console, and that Xbox 360 has "no systemic issue". The company did admit to receiving a number of isolated complaints from users, but that the return rate is significantly lower than average for the consumer electronics industry.
"Customer satisfaction is our highest priority, and we do everything we can to take care of gamers who may be having problems with their consoles," the company said. "Anybody having an issue with their Xbox 360 console should call customer service immediately so that we can help. Microsoft voluntarily provides customers with a one year manufacturer's warranty in the UK which operates over and above the legally required retailer warranty for all consumer goods."
Source:
GamesIndustry.biz