Rich Fiscus
9 Feb 2008 3:01
Roxio and TiVo are getting heat from customers who are unhappy that file transfers from the popular TiVo DVR to burn to DVD or to Encode for mobile devices using Roxio Toast on OS X haven't worked Right since an October update from TiVo. Roxio product manager Patrick Nugent said his company has been working with TiVo on the issue, but he believes it affects "a small number of users."
"It is important to us that all TiVo subscribers using TiVoToGo receive the same great TiVo experience whether they are utilizing a PC or Mac," read a statement from TiVo to News.com. "It has been brought to our attention that a small subset of customers using Toast 8 have experienced a problem when trying to transfer their shows. We have been working with our partner Roxio and currently have a fix in beta."
A Sonic Solutions spokesman appeared to suggest that at least one cause of the delay is the issue's timing, as the company was updating a number of OS X software titles for compatibility with Apple's new Leopard OS. Sonic Solutions owns Roxio.
"Generally (customers) are--and should be--frustrated with us that some of their issues persisted," said the spokesman. "But it is a subset of users. We did address a good portion of users' issues. There are some additional issues that we recognize as being an issue, and we're working on (that)."