James Delahunty
24 Oct 2013 14:23
Samsung Electronics has apologized to Chinese consumers following a state TV programme about problems with its devices.
A programme broadcast on China Central Television (CCTV) highlighted issues with the Galaxy S3 and Note2 models available in the Chinese market. According the report, software crashes were being caused by internal multimedia cards in the devices.
"As far as management problems caused inconvenience to our customers, we offer our sincere apologies," Samsung Electronics said in a statement on its Chinese website.
It also said it would fix the devices free of charge and refund any customers who had previously paid to have their devices fixed by an authorized service center.
Earlier this year, CCTV also criticized Apple for using different warranty and customer service policies in China than in other countries.