According to The Consumerist, some customers who pre-ordered the Barnes & Noble Nook e-reader may not receive their device by Christmas, and the company is offering a $100 online gift card to those who will not get their order.
The company says it is trying its hardest to have all early pre-orders in buyer's hands by Christmas Eve but if it does not happen, B&N says "with our sincerest apologies, we will send you an e-mail notification on December 23rd with a $100 Barnes&Noble.com Online Gift Certificate." Consumers will then get their devices on the 29th.
Added Barnes & Noble spokeswoman Mary Ellen Keating in response, via Cnet: "The vast majority of customers who pre-ordered nooks and were given a pre-holiday estimated shipping date should receive their devices in time for the holidays. We are working very hard to keep up with the demand and to get all nook orders out the door and to customers on or before Dec. 24. Unfortunately, there may be a very small percentage of customers who may not receive their nooks before the holiday. We communicated with this handful of customers yesterday, offering our sincere apologies and providing them with the following: a nook holiday gift certificate so that they have something to wrap and give if it was bought as a gift as well as a bn.com gift certificate that can be used online. Any customer who has not yet received their device but whose ship date prior to the holidays has changed in anyway was notified yesterday of updated timing."
The e-reader costs $259 and is the world's first Android-powered e-book reader.
Added Barnes & Noble spokeswoman Mary Ellen Keating in response, via Cnet: "The vast majority of customers who pre-ordered nooks and were given a pre-holiday estimated shipping date should receive their devices in time for the holidays. We are working very hard to keep up with the demand and to get all nook orders out the door and to customers on or before Dec. 24. Unfortunately, there may be a very small percentage of customers who may not receive their nooks before the holiday. We communicated with this handful of customers yesterday, offering our sincere apologies and providing them with the following: a nook holiday gift certificate so that they have something to wrap and give if it was bought as a gift as well as a bn.com gift certificate that can be used online. Any customer who has not yet received their device but whose ship date prior to the holidays has changed in anyway was notified yesterday of updated timing."
The e-reader costs $259 and is the world's first Android-powered e-book reader.
