The Citizens for Responsibility and Ethics in Washington (CREW) has accused the computer manufacturer Dell of 'dishonest business practices' this week, claiming that the company does not always honor its much advertised 'next-day parts and labor warranty.'
CREW has created a new website as well with the banner posted below, and has asked any user that has been wronged by Dell to post any similar issues. The group has also formally complained to the DC Attorney General.
The group says that the manufacturer is advertising false claims and specifically notes a recent $3.35 million settlement in January over similar issues.
“According to its website, ‘Dell puts you back to work fast.’ But for many customers, including me, that simply is not true. If Dell won’t honor its warranties, CREW, with help from the public, will hold Dell accountable. When a consumer pays for next day service, she should receive next day service,” says CREW executive director Melanie Sloan.
“If people in 34 states had enough problems with Dell for state attorneys general to step in, and Dell still refused to honor my warranty after the company settled that matter, then other people likely are having problems with Dell right now. Honoring a warranty is a matter of ethics and at CREW, we take action when confronted with unethical conduct. We hope D.C. Attorney General Peter Nickles will share our concern that Dell is engaged in deceptive marketing practices by failing to honor its warranties and launch an immediate investigation.”
The group says that the manufacturer is advertising false claims and specifically notes a recent $3.35 million settlement in January over similar issues.
“According to its website, ‘Dell puts you back to work fast.’ But for many customers, including me, that simply is not true. If Dell won’t honor its warranties, CREW, with help from the public, will hold Dell accountable. When a consumer pays for next day service, she should receive next day service,” says CREW executive director Melanie Sloan.
“If people in 34 states had enough problems with Dell for state attorneys general to step in, and Dell still refused to honor my warranty after the company settled that matter, then other people likely are having problems with Dell right now. Honoring a warranty is a matter of ethics and at CREW, we take action when confronted with unethical conduct. We hope D.C. Attorney General Peter Nickles will share our concern that Dell is engaged in deceptive marketing practices by failing to honor its warranties and launch an immediate investigation.”
