A Netflix billing glitch has resulted in some customers reporting that their accounts were charged the monthly fee for the service multiple times in a single day.
The error seems to be limited to customers in Australia and New Zealand. One customer reported that he had been charged 11 times on Sunday by Netflix, before going into redraw.
Another customer in New Zealand tweeted that, "Netflix just charged me my monthly fee of $12.99 FOUR TIMES IN ONE DAY," adding that "And they're trying to charge me again but it won't let them because they've taken all the f***ing money out of my account."
Netflix said the problem has only affected a small number of its users in the region.
"While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts," Neflix said in a statement.
"Members may contact Netflix customer service if they have additional issues. We regret any inconvenience related to the problem."
Another customer in New Zealand tweeted that, "Netflix just charged me my monthly fee of $12.99 FOUR TIMES IN ONE DAY," adding that "And they're trying to charge me again but it won't let them because they've taken all the f***ing money out of my account."
Netflix said the problem has only affected a small number of its users in the region.
"While no extra money was withdrawn from users' accounts, it may take several days for the authorisations to drop from users' bank accounts," Neflix said in a statement.
"Members may contact Netflix customer service if they have additional issues. We regret any inconvenience related to the problem."
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